Right of withdrawal

Pursuant to article 64 of the D. Decree No. 206 of September 6 “Exercise of the right of withdrawal”

For contracts and contract proposals for remote or negotiated away from business premises, the consumer has the right to cancel the contract without penalty and without specifying the reason, within (14) fourteen calendar days. This right may be exercised only in Italian territory and only by natural persons, it is therefore not valid for customers who purchase with VAT.

1. METHOD

  • Send within 14 calendar days from delivery of the goods, a written notice pointing out the intention to withdraw from the contract by e-mail at resi@riccishop.it or directly from our contact form. Such notification must include the reference of your order and reimbursement preferred (Paypal or Bank Transfer), with the corresponding data for the credit.
  • Prepare carefully pack and ship as soon as possible and within 14 calendar days of exercising the right of withdrawal, to the following address: Ricci Tomeo & Irma & C. S.A.S. - Via C. Colombo 16 - 86079 Venafro (IS).

The refund will be paid by the customer and under its full responsibility until the arrival in our warehouse. Ricci Shop is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments. Do not under any circumstances be withdrawn parcels cash or COD.

2. WHEN DECADE THE RIGHT TO WITHDRAW

  • For partial use of the product or in the absence of its components (tags, accessories, labels and seals);
  • For damage to the product (adhesive tape, staples, etc ...)
  • In the absence of the outer packaging and the original packaging;

In such cases, Ricci Shop will return the item to the sender and charge the same shipping costs.

3. REFUND TO THE CUSTOMER

Once you have received the goods and verified integrity, we will immediately make a refund within the next 48 hours by the method of reimbursement from you reported in the statement of claim of the right of withdrawal. The amount that will be credited to the price actually paid well and shall be fully reimbursed the costs of transport incurred by the customer for the receipt of goods. The only cost that will be borne will be the shipping costs for returning the products to our warehouse.

For further information please do not hesitate to contact our Customer Service.

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RESEND GOODS (Orders from Abroad)

Ricci Shop gives the possibility to to return a product to customers who have purchased outside the Italian territory and wish for any reason to return the item purchased.  All shipping costs in this case will be borne by the customer.
Procedures, terms and limitations are the same as the right of withdrawal syndicate in points 1 and 2.

3. REFUND TO THE CUSTOMER

Once you have received the goods and verified integrity, we will make a refund, from 30th day of receipt of the package containing the goods returned, through the methods of reimbursement that you have indicated in the note of the request made. That period We allow to verify the existence of shipping costs and/or customs expenses charged to Riccishop.it, derived from shipping return by Customer. This fees will addebbitate to Customers on amount to be reimbursed.
The amount that will be credited will be the price actually paid only for products purchased: will be reimbursed only for expenses incurred in the cost of products. The shipping costs will be borne by the customer.


For further information please do not hesitate to contact our Customer Service.

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